FAQ

Categories

• Support
• Sales
• Billing

Questions

• What additional costs are there?
  
  Unlike our competitors our base rate is all inclusive. You don’t need to worry about paying additional for long distance, call patching, voicemail, faxes, conference calling, etc. Even the scheduling, .... Read More
  

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• Do you provide phone numbers or can I use an existing number I have?
  
  A local phone/fax number is included in the base price. If you have existing numbers you would like to continue to use, you can forward those to us at no cost.  Read More
  

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• What are the main features included?
  
  For Communications Packages: • Live team of professionals to handle incoming calls • Call forwarding w caller ID • Call announcing and screening .... Read More
  

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• Is there a set-up fee?
  
  All of our live receptionist and communications contracts are on a month to month term and we charge a one-time set-up fee of £75.00 to get started with us. We will waive this set-up fee if you purchase .... Read More
  

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• what is the charge to use the conference room at your virtual office site
  
  We offer over 600 virtual office lUK ocations. The charges vary by location. Please contact Davinci Virtual customer service to check rates at specific locations. Read More
  

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• How does the scheduling work?
  
  Our receptionists use a web-based calendar that you will have access to view in real time. This calendar is also syncable and can communicate directly with your current outlook, palm-pilot, act, or other .... Read More
  

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• What happens if I go over my minutes?
  
  Additional live receptionist time is only 90 pence per minute. And additional automated minutes are only 10 pence. And if you don’t want to pay overage, we can always upgrade your package retroactively. .... Read More
  

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• How does the forwarding work?
  
  We can forward calls to an unlimited number of employees or phone numbers at no additional charge. We also include follow-me find-me solutions where our receptionists will call office lines, mobile phones, .... Read More
  

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• How do the receptionists process orders for me?
  
  Our team will have links to your website at their fingertips each time a client calls you. They can process your clients orders online, directly through your website. Or they can simply log caller information .... Read More
  

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• How soon can I be set-up?
  
  Our set-up is instant. Once you sign up online you number is immediately active and our live team is poised to handle your calls. We get your personalized call flow typically programmed one hour after .... Read More
  

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• How do I pay?
  
  We accept credit card payments. We cannot accept cheque, or cash payments. Our technology is tied to credit card payment. This also adds an extra level of convenience because you don’t have to worry .... Read More
  

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• Can I get my numbers now and start services later?
  
  Unfortunately our numbers live in a large bank, and in order for us to reserve or hold a number we have to activate that account at that time. Read More
  

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• how much office time can I get each month?
  
  as much as you like, day office time and conference room time is available at almost all our locations for an hourly fee Read More
  

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• how do you handle solicitors, and do these calls count toword the minutes in my package?
  
  our receptionists will screen for solicitors and we have the ability to block their numbers if necessary Read More
  

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• can we rent a conference room for a one time use
  
  yes, you can - day office time and conference room time is available at almost all our locations for an hourly fee Read More
  

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